Your colleague has just found out that they'll be laid off at the end of the year, while your boss has just told you that you're being promoted. Last, work to build trust, so that people know that your intentions are honest and compassionate. Then, use empathy and emotional intelligence to connect with people, and to see things from their perspective. How many times have you spoken too quickly and then regretted it?įirst, practice active listening when others speak. Create the Right Environment and Think Before You Speak Use the strategies below to communicate with tact: 1. What can I do to help?"Īs you can see, tact reflects emotional sensitivity and increases the likelihood of a positive outcome. For example, "I've noticed you've had trouble getting to work on time. You could even start with a really gentle approach. Although this might make you feel better in the short term, it's insensitive – a more tactful approach would be to speak with them privately about their tardiness. After another missed deadline, you're tempted to call them out at the staff meeting.
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